Needed to get in touch with them today regarding a problem with my account that they seemed to cause.
Excellent in every way. I got a commercial property mortgage with out a balloon payment!!
Terrible customer service... Takes a billion steps and a billion calls to get anything done. They lock your access for anything (like, you access from a different computer)! Then calls do not come through, codes expire, accesses expire because you were waiting for a call that never came through and they make you go from call attendant in call attendant and you never get anything done. Simply terrible!
They are the worst bank I have ever been to. I will be switching my services and I would recommend everyone else to do the same.
Great customer service. Not.
From their website:
I'm assuming BOA was desperate... therefore selling all their loyal customers to this joke of a place! Pulling my account ASAP! I've given it A year and there isn't a single good thing to say! Tellers are nice enough if you like generic greetings and front manager is condescending and banker I dealt with was rude!
"Our Client Care Specialists are currently unable to receive incoming telephone calls. If you need to contact our Client Care Center, please leave a message and someone will promptly return your call."
First Community Bank Blacksburg is a US Bank based in Blacksburg, Virginia. First Community Bank Blacksburg is located at 1900 S Main St, Blacksburg, VA 24060, USA.
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